"To verify your identity, what is the answer to your secret account question?"
Ummm...my what? Usually, I'm asked a specific question, such as the street you (my boss) grew up on. I inquired as to what the secret account question was. Another pause.
"If you cannot answer your secret account question, instructions for resetting your online password can be mailed to you."
I asked again WHAT IS THE QUESTION?! I was sure I could answer the question, if only I knew what it was. I'd expected this to be easy, but now we were almost 10 minutes in. I just needed an old bill!
No response. I wrote a few common question/answer combinations that I thought it might be. Mother's maiden name. Favorite flower. Make and model of first car. I know my boss waaay too well. More waiting for the Qwest representative. Finally, they replied.
"It appears that this account has not been set up with a security question."
I wasn't at home during this online chat session. Is this what Biscuit does all day? It's the best explanation I can come up with.