At work a while back, I needed to access an old Qwest bill. However, the Qwest website was turning what I'd expected to be a simple task into a major chore. I selected the button marked ONLINE CHAT and was pleased to be instantly connected. To prove I was indeed the account owner, I told the representative my name, account number, and billing zip code, as requested. Okay, truth be told, my boss is the account holder, and I provided all of their information. It's part of the job! A few minutes passed. "To verify your identity, what is the answer to your secret account question?" Ummm...my what? Usually, I'm asked a specific question, such as the street you (my boss) grew up on. I inquired as to what the secret account question was. Another pause. "If you cannot answer your secret account question, instructions for resetting your online password can be mailed to you." I asked again WHAT IS THE QUESTION?! I was sure I could answer the question