Doggie Day Job
I needed to access an old Qwest bill, but was having trouble setting up an online account. I selected the Online Chat option. The representative and I got off to a good start. Providing verification that I was indeed the account owner would be simple enough, right? I told the representative my name, account number, and billing zip code, as requested. A few minutes passed before receiving any reply.
"To verify your identity, what is the answer to your secret account question?"
Ummm...my what? It's a bit
stupid tricky to answer a question that hasn't been asked. I inquired specifically what the secret account question was. Another pause.
"If you cannot answer your secret account question, instructions for resetting your online password can be mailed to you."
I asked again WHAT IS THE QUESTION?! I wrote that I was sure I could answer the question, if only I knew what it was.
No response. I wrote a few common question/answer combinations that I thought it might be. More waiting for the Qwest representative.
"It appears that this account has not been set up with a security question."
I wasn't at home during this online chat session. Is this what Biscuit does all day?